What are the different message content types in SMS ?
Two SMS messages content types are supported by the Docoon system: ASCII or Unicode. By default, when you send an SMS you use ASCII content type. You can use another content type by specifing it at the send request transmission (Field “contentType” in the structure “Parameter”).
ASCII content type
This content type allows the use of alphanumeric text in ASCII format. It can be up to 160 characters per message.
The following standard ASCII characters are accepted:
- !”#$%&'{}*+,-./:;<=>?@
- 0123456789
- ABCDEFGHIJKLMNOPQRSTUVWXYZ
- abcdefghijklmnopqrstuvwxyz
- « Line break » et « space »
As well as the following extended characters (ANSI) to use with caution:
- ¡£¤¥§¿ÄÅÆÇÉÑÖØÜßàäåæèéìñòöøùü
Unicode content type
This content type allows the use of alphanumeric text in Unicode (UCS) format. It allows to use all the characters not supported by the previous content type. Each character will be encoded on 2 bytes which limits the size of the message to 70 characters.
Unicode characters will be sent transparently to the recipient. The mobile device will decode them to show them correctly. Not all mobile devices are able to interpret all Unicode characters, so the message may not be displayed correctly.
What are the different Job status values ?
As soon as the operation has been injected on the Docoon system, its status evolves and can take the following values:
| Outcome | Description |
| 10 | New Job Setup |
| 14 | Processing Preview |
| 20 | Proof Pending |
| 21 | Proof Transmited |
| 22 | Awaiting Timeout To Launch |
| 23 | Proof Failed |
| 25 | Launch In Progress |
| 26 | Suspended During Launch |
| 27 | Canceled DuringL aunch |
| 29 | Launc hFailed |
| 30 | Active |
| 31 | Quota Reached |
| 32 | Suspended |
| 33 | Canceled |
| 37 | Cancel In Progress |
| 70 | Resubmit In Process |
| 80 | Completed |
| 85 | Finished |
| 90 | Archived |
What are the different values for the field Outcome ?
Whatever the media, the result of a transmission is represented by a letter that can take the following values: “S”, “A”, “B”, “C”, “D”, “E”, “F” , “G”, “H” and “Z”. The “S” indicates that the recipient has received the message, the other values indicate that an error has occurred. Each letter has a different meaning depending on the media.
SMS
| Outcome | Description |
| S | Sent |
| A | Expired message |
| B | N/A |
| C | Other operator errors |
| D | Unreachable recipient |
| E | System error |
| F | Incorrect message |
| G | Incorrect number |
| H | Mobile error |
| Z | Canceled, blocked or duplicated |
| Outcome | Description |
| S | Sent |
| A | Remote server error |
| B | Remote server temporarily unavailable |
| C | Remote server unreachable |
| D | Unavailable B.A.L |
| E | System error |
| F | Soft Bounce – Antispam |
| G | Invalid B.A.L |
| H | Hard Bounce |
| Z | Canceled, blocked or duplicated |
Fax
| Outcome | Description |
| S | Sent |
| A | No answer |
| B | Busy line |
| C | Operator error |
| D | Is not a fax that has picked up (voice, modem?) |
| E | System error |
| F | Failure during transmission |
| G | Wrong number |
| H | Recipient hung up |
| Z | Canceled, blocked or duplicated |
Voice
| Outcome | Description |
| S | Sent |
| A | No answer |
| B | Busy line |
| C | N/A |
| D | N/A |
| E | N/A |
| F | Failure during transmission |
| G | Wrong number |
| H | N/A |
| Z | Canceled, blocked or duplicated |
Postal
| Outcome | Description |
| S | Sent |
| A | N/A |
| B | N/A |
| C | Incorrect format |
| D | N/A |
| E | System error |
| F | Failure during transmission |
| G | Invalid address |
| H | N/A |
| Z | Canceled, blocked or duplicated |
What are the different Text To Speech voice ?
The Docoon system offers to you several different voice to transform your text in a voice message (Text To Speech) :
| Id | Name | Language | Gender |
| 0 | Alain | FR | M |
| 1 | Juliette | FR | F |
| 2 | Mike | US | M |
| 3 | Crystal | US | F |
| 4 | Bruno | FR | M |
| 5 | Alice | FR | F |
| 6 | Julie | FR | F |
| 7 | Ryan | US | M |
| 8 | Heather | US | F |
| 9 | Antonio | ES | M |
| 10 | Maria | ES | F |
| 11 | Sofie | BE-NL | F |
| 12 | Jeroen | BE-NL | M |
| 13 | Femke | NL | F |
| 14 | Max | NL | M |
| 15 | Dimitris | GR | M |
| 16 | Celia | PT | F |
| 17 | Julia | DE | F |
| 18 | Klaus | DE | M |
| 19 | Vittorio | IT | M |
| 20 | Chiara | IT | F |
| 21 | Ania | PL | F |
What are the different voice scenario available ?
The Docoon system offers to you several public scenarios that can be used by all our customers.
Please contact us to create custom scenarios adapted to your needs.
25Standard With message to AMDYesYesYesStandard scenario with answering machine. The message delivered on the answering machine may be different from the one delivered to a physical person, for this it is necessary to provide two messages, the first will be played to a natural person and the second to the answering machine. The scenario gives the possibility to repeat the message or to acknowledge the message (Default key : repeat 1 and acknowledge 2).
| Id | Name | Acknowledge | Repeat | Transfer | Description |
| 1 | Standard | Yes | Yes | No | Standard scenario with answering machine detection. The message delivered on the answering machine is the same as that delivered to a natural person. The scenario gives the possibility to repeat the message or to acknowledge the message (Default key : repeat 1 and acknowledge 2). |
| 3 | Call Transfert | Yes | Yes | Yes | Call transfer scenario with answering machine detection. The message delivered on the answering machine is the same as that delivered to a natural person. The scenario gives the possibility to repeat the message, to acknowledge the message or to transfer the call to a phone number to be set when sending (Default key : repeat 1, acknowledge 2, transfer 3). |
| 5 | Call Transfert with message to AMD | Yes | Yes | Yes | Call transfer scenario with answering machine detection. The message delivered on the answering machine may be different from the one delivered to a physical person, for this it is necessary to provide two messages, the first will be played to a natural person and the second to the answering machine. The scenario gives the possibility to repeat the message, to acknowledge the message or to transfer the call to a phone number to be set when sending (Default key : repeat 1, acknowledge 2, transfer 3). |